Cancellations & Policy’s

Should you wish to cancel your order, you must call us immediately. {same day} 30% cancellation fee applies. The majority of our orders are dispatched within 1 hour from the order written up. Once the order goes into edging these lenses we do not get credit for.

Contact lens returns

Unfortunately our contact lens distributors  DO NOT ACCEPT any returns on boxes of lenses. We will make no exception for contact lens returns.

PLEASE BE SURE WHAT YOUR ORDERING BEFORE YOU ORDER.

All contact lens rx’s must be valid within the year, and prescriptions cannot be expired.

Returns

In the unlikely event of manufacturing defects, we would replace/repair the products at no cost to the customer. To return an item, you must call us and inform us of the reason immediately. We will then provide you with further instructions. Goods must be returned ASAP so we can redo the lenses and reorder the frame if need be.

OUR STORE DOES NOT ISSUE REFUNDS, WE OFFER STORE CREDIT/EVEN EXCHANGES WITHIN 5 DAYS OF THE ORIGINAL PURCHASE.

To exchange a product, you must call us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 15 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. MAKE NOTE: There are Lens fee’s for recuts on lenses. Our labs don’t care if you like your frame and we do get charges for new lenses. Of course our store has no problem switching out your frame, just note the lenses will be recharged to you. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated if your mailing them into our store. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels.

Address:

1030 Saint Georges Ave # 100
Avenel, NJ 07001 (directions)
(732) 750-0800
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